Now Hiring - Contract Manufacturing Customer Service Representative/ Account Manager in Corona, CA

Job Responsibilities:

• Responsible for handling customer inquiries, providing appropriate solutions and alternatives within the time limits, and provide follow-up to ensure the customer is satisfied.

• Responsible for keeping customer records, process customer accounts, and file all necessary documents utilizing the CRM database.

• Contacting potential and existing customers by cold calling, generating sales leads, responding to sales inquiries to secure new and increased business accounts to meet established sales targets.

• Provide support in scheduling appointments for existing customers or new customers, as required.

• Develop customer relationships to ensure the company is a valued supplier of choice.

• Prepare accurate and timely sales information and reports for senior managers, marketing and sales teams.

Key Requirements:

• Successful completion of a college diploma or equivalent experience.

• Must have contract manufacturing background.

• 3+ years of successful customer service/ inside sales experience.

• Proficient working knowledge of CRM/ERP databases and software.

• Detail oriented and excellent organizational and multitasking skills

• Ability to work efficiently and effectively under pressure with simultaneous deadlines.

• Ability to think on your feet, by assessing, planning, and strategic troubleshooting.

• Self-motivated and driven professional.

• Strong analytical skills.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)
• Inside sales: 1 year (Required)
• manufacturing back ground: 1 year (Required)

Work Location: In person